SALESFORCE-CERTIFIED-AGENTFORCE-SPECIALIST Practice Test

Question 1 of 5

Single choice

A support team wants a service agent that answers order-status questions and hands complex cases to people. Which Agentforce capability is the core building block for that autonomous behavior?

Choose one answer

A. An agent that reasons over its topics and actions to complete the customer request
B. A static dashboard with a fixed list of filters
C. A list view that sorts cases by creation date
D. A Visualforce page that displays the order record and lets a user edit each related line item by hand

Choose an answer or reveal it to continue.

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SALESFORCE-CERTIFIED-AGENTFORCE-SPECIALISTSalesforce Certified Agentforce Specialistpractice test